view cart menu separator categories menu separator faq
advanced search
Can I come to try on the gown or browse your selection before purchasing it?
Can I pick up my gown?
What tips and suggestions I should know before buying a gown from PalaceBridals ?
How do you prepare and package the gown?
Is it possible to order a particular gown thru PalaceBridals?
Do you have this gown in a different size or color?
Can I bid and buy with confidence?
Are there any other hidden fees?
Do you have a return policy?
What is the condition of your gowns?
How are you able to offer these gowns at such affordable prices?
When do you ship?
Where do I go to find more of your listings?
More questions?
IMPORTANT MESSAGE


Can I come to try on the gown or browse your selection before purchasing it?
We are a "virtual" bridal Internet-based auction store. We do not have a physical storefront. Therefore we are unable to accommodate you.

top^

Can I pick up my gown?
Unfortunately, you cannot pickup your gown. We are a "virtual" bridal Internet-based store. We do not have a physical storefront.

top^

What tips and suggestions I should know before buying a gown from PalaceBridals ?
You should have a concept of your wedding style. This will dictate the formality or style of your gown. If you are having a garden wedding at noon, the style of gown will be different than a candlelight ceremony in a church. Second you need to look for a style that flatters your figure. Know your body proportions. Start by analyzing your body to know your good points (and not so good points). You need to understand that bridal gowns run smaller than regular dresses and are not ordered by size, but by measurements. Everyday clothes have easing built into them. Bridal fashions have no easing and are cut to fit the body. Bridal gown sizes vary. Please note that each designer uses a different size chart so you won't be able to assume that a size 8 from one manufacturer will fit the same way a size 8 does from another manufacturer. Have your measurements taken by an experience tailor or seamstress. You should have your bust, waist and hips measured. In each description we provide you a measurement. This will allow you to cross-reference your measurements with measurements from the dress. Keep in mind that it is much easier for a seamstress to take a dress "in" than to "let out" the seams. Not every dress can be let out. However, it's best to choose the size that will require the least alteration.

top^

How do you prepare and package the gown?
The gown is first carefully inspected. Next folded and wrapped in a clear plastic garment bag or dry cleaning plastic bag. Then placed in a standard brown cardboard box or USPS Priority Mail box. The box is then sealed for shipping.

top^

Is it possible to order a particular gown thru PalaceBridals?
If the item listing states that the gown is orderable then you definitely can.

top^

Do you have this gown in a different size or color?
We may have this gown in a different size or color. Please email us for color and/or size availability.

top^

Can I bid and buy with confidence?
You can definitely BUY WITH CONFIDENCE !!! We are committed to customer satisfaction. Please feel free to browse our feedback history to see our commitment to satisfying our buyers.

top^

Are there any other hidden fees?
No. Besides the purchase price, you will incur fixed shipping and handling charges (please see item listing for exact amount). California residents will incur 9.75% sales tax. These fees will be calculated to the final bid once the auction has ended.

top^

Do you have a return policy?
PalaceBridals guarantee every item you buy to be free of defects in material and workmanship. If you are not completely satisfied with the item that you have purchased, please return the item within 7 days in the same condition you have received for replacement or refund. 100% MONEY BACK GUARANTEED on UNOPENED items. No restocking fee or processing fee. Shipping and handling fee is non refundable. All OPENED items will be subject to a 20% - 30% restocking fee or $5 minimum, whichever is greater. Restocking Fee charges depend on the product/item returned. PLEASE read: Please examine the package before removing/breaking the security seal and opening the clear plastic wrap. Once the seal is opened/tampered/removed and the plastic wrap is open in any way, it would be treated as “OPENED” and a used item. All OPENED wedding, bridal and evening apparel (wedding gowns, bridal gowns, evening gowns, clearance gowns, sample gowns, bridesmaid gowns, prom dresses, flower girl dresses) returns are subject to a 30% restocking charge. All other OPENED wedding/bridal accessories (crinolines/petticoats, wedding veils, bridal garment bags, headpieces/tiaras, garters, bridal gloves, guest books, ring pillows, wedding albums, pen sets, flower girl baskets, etc.) returns are subject to a 20% restocking charge or $5 minimum, whichever is greater. Buyer pays return shipping. All exchanges are subject to product availability and stock on hand. If buyer request a different product, buyer will have to pay for the price difference. For exchanges, you are responsible for the Shipping fees of returning the item to us as well as the Shipping fees of the new item being shipped to you. Refund or exchange will be granted once the item has been returned, inspected, and deemed that no damage or alterations have been made. Please contact us prior to sending in your return or exchange. All returns/exchanges require a Return Merchandise Authorization Number (RMA#) to be process. Returns/exchanges without a RMA# will be refused. We reserve the right to refuse any return that shows sign of usage or damage by Buyer due to misuse or accident. All return merchandise must be carefully packed and insured to avoid any lost or damages during the shipping process. No consideration of refund or exchange will be accepted regardless of circumstance after 7 days of receiving item(s). 1. You must notify us within two days of receiving the item (verified by tracking information) to request a Return Merchandise Authorization Number (RMA#). 2. Upon receipt of your RMA#, you must ship the item(s) back within 7 days of issuance of RMA number. Return merchandise must arrive back at our facility within 7 days of issuance of RMA number. We recommend that the buyer use a courier with tracking information. 3. We will refund or exchange the item exclusive of delivery charges. 4. All exchanges are subject to product availability and stock on hand. If buyer request a different product, buyer will have to pay for the price difference. 5. For exchanges, you are responsible for the Shipping fees of returning the item to us as well as the Shipping fees of the new item being shipped to you. Please refer to Shipping Terms for rates. 6. 100% MONEY BACK GUARANTEED on UNOPENED items. No restocking fee or processing fee. Shipping and handling fee is non refundable. All OPENED items will be subject to a 20% - 30% restocking fee or $5 minimum, whichever is greater. Restocking Fee charges depend on the product/item returned. PLEASE read: Please examine the package before removing/breaking the security seal and opening the clear plastic wrap. Once the seal is opened/tampered/removed and the plastic wrap is open in any way, it would be treated as “OPENED” and a used item. All OPENED wedding, bridal and evening apparel (wedding gowns, bridal gowns, evening gowns, clearance gowns, sample gowns, bridesmaid gowns, prom dresses, flower girl dresses) returns are subject to a 30% restocking charge. All other OPENED wedding/bridal accessories (crinolines/petticoats, wedding veils, bridal garment bags, headpieces/tiaras, garters, bridal gloves, guest books, ring pillows, wedding albums, pen sets, flower girl baskets, etc.) returns are subject to a 20% restocking charge or $5 minimum, whichever is greater. 7. We reserves the right to refuse any return/exchange that shows sign of usage or damage by Buyer due to misuse or accident. 8. Refund/Exchange will be issued only with a Return Merchandise Authorization Number (RMA#). 9. All refunds are issued via PayPal. 10. All customers should contact us in the event that their item is not exactly what they expected. We are eager to ensure that every transaction ends on a positive note. Refunds will not be given to customers posting negative or neutral feedback prior to a good faith attempt to resolve any dispute. Due to the cost of returning/exchanging your item, we strongly encourage you to be certain you are choosing the correct item, size and/or color when placing an order.

top^

What is the condition of your gowns?
Ninety-five percent of the gowns we sell are new and have never been tried on. The rest are showroom samples and have been put on model forms but have not been worn by an actual person. Most of our gowns are in perfect/excellent condition. Therefore we list our gowns as being in excellent condition and/or brand-new. However there may be some gowns that are listed as "good." "Good" means that this particular gown may have a few missing or loose beads or dirt around the hemline but there are no noticeable flaws. We try to be as thorough as possible to describe the condition of the gowns. Any flaws, spots, stains or needed repairs would be disclosed on the item auction listing page.

top^

How are you able to offer these gowns at such affordable prices?
We import large quantity of gowns directly from major manufacturers' FACTORIES overseas at discounted prices. Therefore we eliminate the middleman (agent, distributors, wholesalers, importers, retailers, etc). This lowers our cost and we are able to pass on the savings to you.

top^

When do you ship?
For regular shipping, we use USPS Priority Mail or USPS First Class Mail at our discretion depending on the size of your order. If you need an item delivered by a certain time, please contact us prior to purchase for shipping fees and scheduling. ***For large shipments, special orders or combine shipping, we may use UPS (United Parcel Service) at our discretion depending on the size of your order. Fixed Shipping and Handling Charges - Please refer to Shipping and Handling Rates. DOMESTIC SHIPPING FOR 48 Contiguous United States including Alaska and Hawaii ONLY! No off-shore U.S. territories and possessions, such as Puerto Rico. Please Note: We do NOT ship to APO or FPO Addresses. We ship every business day (Monday-Friday excluding holidays). Once payment is received and clears the account, shipment is usually the next business day. All US shipments are sent with delivery confirmation. US Shipments take about 5-7 BUSINESS DAYS to arrive.  -------------------------------------- For domestic shipments within the US, insurance is included for the first $100.00 for wedding gown orders only. Additional insurance may be requested at additional costs. Bridesmaid gowns, prom dresses, flower girl dresses, evening gowns as well as accessories (crinolines/petticoats, veils, bridal garment bags, headpieces/tiaras and gloves, etc.) orders do not come with insurance coverage. If you are purchasing other merchandise that is not a wedding gown, we highly recommend that you purchase insurance. Check the shipping information on the bottom of the product page for insurance rates. We will not be responsible for any damage or item lost during transit.

top^

Where do I go to find more of your listings?
Please click here to browse our eCrater listings OR here to browse our Picture Gallery

top^

More questions?
If you still have more questions or concerns that were not answered in our FAQs, please feel free to contact us at palacebridals@gmail.com. We will try to answer your questions thoroughly and promptly.

top^

IMPORTANT MESSAGE
Once you submit your order through eCrater, YOU MUST PROCEED TO MAKE PAYMENT Via PayPal. If you do not send payment, your order will not process or ship. Your order will be cancelled. ***ALL ORDERS ARE SHIPPED TO THE CONFIRMED ADDRESS THAT IS PROVIDED TO PAYPAL AT CHECKOUT. Please check your shipping address before completing your payment.*** --------------------------------------------------------------- Special Note to buyers on wedding/bridal gown purchases - The approximate measurements provided on the product listing page are according to the tag and the manufacturer's size chart. Wedding dresses do not fit like our regular clothing. They are designed to fit the body. Our regular clothing has easing effect. this means that it has extra fabric to gives us room to move and wiggle around. Wedding dresses DO NOT have easing. They run smaller than our regular clothing. That is why it is very important to pay attention to measurements rather than size. Size is an arbitrary number and it will vary according to manufacturer. Each company uses their own size chart. Ninety-Eight percent of the brides will not fit the size chart. All gowns will need some form of alterations. It's easier to take in a gown than to let it out. When you are in doubt if the gown will fit you, please ask. Don't assume your size. Please get help so you don't have to pay for unnecessary alterations.

top^

Last Updated: 9 Apr 2017 11:33:03 PDT home  |  about  |  terms  |  contact
Powered by eCRATER - a free online store builder